Welcome to Our Help Site

Account

7 articles in this Topic

• Can I change my address?
• Can I change my email?
• How do I cancel my subscription?
• How do I reset my password?
• How do I snooze / reactivate my subscription?
• How do I update my credit card?
• Which payment methods do you accept?

Products

19 articles in this Topic

• Are your products alcohol free?
• Are your products classified as clean cosmetics?
• Are your products dermatology-tested?
• Are your products non-comedogenic?
• Are your products safe for men with a sensitive skin?
• Are your products tested on animals?
• Are your products vegan & cruelty-free?

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Shipping and returns

8 articles in this Topic

• Can I modify an order or cancel it after placed on the website?
• How long will it take to get my refund?
• Is it easy to return items? How do I do that?
• What is the price for shipping? Do you offer free shipping?
• What items are returnable?
• What shipping method do you use?
• Where can I buy Fabric products?

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Subscription

3 articles in this Topic

• Are there any fees for setting up or canceling a subscription?
• Can I skip a delivery or change delivery date?
• Why should I subscribe for the Standard Set?